Welcome to the My Empire Casino privacy policy page. At My Empire Casino, we are fully committed to protecting the personal data and personal information of every player who visits our platform. This document outlines how we engage in data collection, data processing, and data storage in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We believe that every Australian player deserves complete transparency regarding their user data, which is why this privacy policy has been drafted with care, clarity, and precision. Please read this document in full before using our services. If you have any questions about My Empire Casino data protection practices, our dedicated team is always available to assist.
1. Who We Are — Identity of the Data Controller
My Empire Casino is operated by a company incorporated and registered in Curaçao, operating under a licence issued by the Government of Curaçao. As the data controller, we determine the purposes and means by which personal data is processed in connection with our online casino services available at myempire-australia.com.
Our registered operator bears full legal responsibility for ensuring that all data processing activities comply with applicable privacy legislation. As part of our commitment to information security and confidentiality, we maintain strict internal policies governing how employee and player data are handled at every level of our organisation.
For all privacy-related enquiries, including requests to exercise your privacy rights, you may contact us directly via:
- Email: [email protected]
- Support: [email protected]
- Live Chat: Available 24/7 through our website
2. Personal Data We Collect
My Empire Casino collects several categories of personal information from players as part of our registration, account management, and compliance obligations. The types of user data we gather include, but are not limited to, the following:
2.1 Identification Data
- Full legal name
- Date of birth
- Government-issued identification (passport, driver's licence)
- Nationality and country of residence
- Username and account credentials
2.2 Contact Information
- Email address
- Phone number
- Residential address, including postcode and state
2.3 Financial Data
- Payment method details (card numbers, e-wallet identifiers)
- Transaction history (deposits and withdrawals)
- Bank account information for wire transfer processing
- Cryptocurrency wallet addresses
2.4 Gaming Activity Data
- Bet history and wager amounts
- Game preferences and session duration
- Bonus usage and wagering progress
- Win and loss records
2.5 Technical and Device Data
- IP address and geolocation data
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system and screen resolution
- Session timestamps and log data
2.6 Communication Data
- Records of customer support interactions (live chat and email)
- Feedback, complaints, and dispute records
- Marketing preferences and opt-in/opt-out history
2.7 Sensitive Personal Data
In specific circumstances — particularly in connection with responsible gambling tools — My Empire Casino may process sensitive personal information, including health-related data (e.g., self-disclosed gambling disorder) or information about a player's financial vulnerability. We handle all such data with the highest degree of care and confidentiality.
2.8 Data Obtained from Third Parties
We may receive personal data from third-party sources such as payment processors, identity verification providers, fraud detection agencies, and affiliate partners. All such data is processed in strict compliance with applicable data protection laws and only to the extent permitted by the player's consent or our legal obligations.
3. How We Collect Your Personal Data
My Empire Casino employs a variety of methods for data collection, each designed to ensure the security and accuracy of the personal information we hold. Our primary collection methods include:
- Direct submission: When you register an account, make a deposit or withdrawal, complete KYC verification, or contact our customer support team, you voluntarily provide us with personal data.
- Automated collection: Our platform automatically collects technical data such as your IP address, device identifiers, and browsing behaviour via log files and tracking technologies.
- Cookies and similar technologies: We use cookies and other tracking tools on our website to enhance your experience and gather analytical data. Full details are provided in our cookie policy section below.
- Third-party data sources: We receive verified identity data from KYC/AML service providers, fraud databases, and payment gateways during the account verification process.
- Affiliate and partner referrals: When you arrive at My Empire Casino via an affiliate link, we may receive information about the referral source.
4. Purposes of Data Processing
The My Empire Casino privacy policy ensures that all data processing is conducted for clearly defined, legitimate purposes. We process user data for the following specific reasons:
| Purpose | Description |
|---|---|
| Account Management | Creating and managing your player account, maintaining accurate records, and processing your registrations and account changes. |
| Service Provision | Enabling access to our 4,000+ games, processing deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Bitcoin and other payment methods, and supporting our VIP programme. |
| KYC and AML Compliance | Fulfilling mandatory Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations before processing withdrawals, as required by Curaçao licensing conditions and international standards. |
| Fraud Prevention and Security | Monitoring for suspicious activity, preventing unauthorised access, and protecting the integrity of financial transactions through our data security infrastructure. |
| Responsible Gambling | Administering self-exclusion programmes, deposit and loss limits, cooling-off periods, and session time tools to support player well-being. |
| Marketing and Communication | Sending promotional offers, newsletters, and bonus notifications to players who have opted in to receive communications from My Empire Casino. |
| Platform Improvement | Analysing gameplay trends, user behaviour, and platform performance to improve our services, game catalogue, and overall player experience. |
| Legal Obligations | Complying with applicable laws, court orders, regulatory instructions, and reporting requirements imposed on licensed online gambling operators. |
5. Legal Basis for Data Processing
My Empire Casino processes personal data in accordance with recognised legal bases under Australian and international data protection law. Depending on the type of processing activity, we rely on one or more of the following legal grounds:
- Contractual necessity: Processing is necessary to fulfil our contractual obligations to you as a registered player, including account creation, game access, and payment processing.
- Legal obligation: We are required by law to collect and retain certain personal information for KYC, AML, and taxation purposes.
- Legitimate interests: We process user data where we have a legitimate business interest, such as fraud prevention, platform security, and service improvement, provided such interests do not override your fundamental privacy rights.
- Consent: Where required by law, we obtain your explicit consent before processing your data — for example, when sending direct marketing communications or deploying non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.
- Vital interests: In rare circumstances, we may process data to protect the vital interests of a player, particularly in responsible gambling contexts.
6. Cookie Policy
The My Empire Casino cookie policy forms an integral part of this overall privacy policy. Cookies are small text files stored on your device when you visit our website. We use cookies to improve your browsing experience, remember your preferences, and gather analytical data to enhance our platform's performance.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the website to function correctly. They enable core features such as login sessions, security protocols, and account authentication. | No — these are necessary for the site to operate. |
| Analytical Cookies | Used to measure website traffic, identify popular pages, and understand how players navigate through our platform. We use this data to improve the user experience. | Yes — can be disabled via your cookie preferences. |
| Functional Cookies | Allow us to remember your settings and preferences, such as language selection, currency choice, and game favourites. | Yes — disabling may affect site personalisation. |
| Marketing Cookies | Track your browsing activity across websites to deliver targeted advertisements and promotional content relevant to your interests. | Yes — you may opt out at any time. |
6.2 Managing Your Cookie Preferences
You can manage or withdraw your consent for non-essential cookies at any time through the cookie preference centre available on our website. Additionally, most browsers allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our platform and limit your access to certain features. For more information on how to control cookies, please refer to your browser's help documentation.
My Empire Casino may also use web beacons, pixel tags, and similar tracking technologies alongside cookies to gather information about your use of our platform. All such data is processed in accordance with this cookie policy and our broader data protection commitments.
7. Sharing Personal Data with Third Parties
My Empire Casino does not sell your personal information to third parties. However, we may share user data with trusted third parties in limited circumstances, as outlined below:
7.1 Payment Providers
To facilitate deposits and withdrawals, we share necessary financial personal data with our payment processing partners, including providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer services. These providers are contractually bound to protect your data and may only use it for the specific purpose of processing your transactions.
7.2 Identity Verification and KYC Providers
We work with regulated third-party identity verification services to meet our KYC and AML obligations. These providers receive only the minimum personal information necessary to complete verification checks, and they operate under strict data protection agreements.
7.3 Regulatory and Law Enforcement Authorities
Where required by law, court order, or regulatory directive, My Empire Casino may disclose personal data to relevant authorities, including financial regulators, law enforcement agencies, and anti-fraud bodies. We comply with all lawful requests for data disclosure while striving to protect player confidentiality to the greatest extent permitted by law.
7.4 Affiliate and Marketing Partners
We may share limited user data — such as registration or first-deposit confirmation — with affiliate partners who have referred players to our platform. This data is used solely for commission tracking and is subject to strict data processing agreements.
7.5 IT and Cloud Service Providers
My Empire Casino relies on third-party technology providers, including cloud hosting companies and cybersecurity firms, to store and protect user data. All such providers are subject to contractual obligations that ensure they maintain the same level of information security and confidentiality as My Empire Casino itself.
Elite Aussie Package 4000€ + 300 Free Spins
Activate Now8. International Data Transfers
As My Empire Casino operates on a global platform, your personal data may be transferred to, and processed in, countries outside of Australia — including countries in Europe, Asia, and the Americas. When we transfer personal information internationally, we ensure that adequate safeguards are in place to protect your data, including:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions confirming that the recipient country provides a comparable level of data protection
- Binding corporate rules where data is transferred within a corporate group
- Explicit player consent in specific circumstances
We are committed to ensuring that all international transfers comply with the requirements of the Australian Privacy Act 1988, including the cross-border disclosure obligations under Australian Privacy Principle 8. Your personal data will never be transferred to a jurisdiction that does not offer a sufficient level of protection for your privacy rights.
9. Data Security Measures
Protecting your personal data is a top priority for My Empire Casino. We implement industry-leading technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction. Our data security infrastructure includes:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology, the same level of information security used by leading financial institutions worldwide.
- Firewall protection: Advanced firewall systems are deployed to monitor and control incoming and outgoing network traffic, preventing unauthorised access to our servers.
- Secure data storage: All personal information is stored in secure, access-controlled environments. Data storage facilities are subject to regular security audits and penetration testing.
- Access controls: Only authorised personnel who require access to personal data in order to perform their duties are granted such access, and all access is logged and monitored.
- RNG certification: Our games are certified by independent testing laboratories to ensure fair play and the integrity of gaming outcomes.
- KYC verification: Mandatory identity verification before the first withdrawal ensures that only the legitimate account holder can access funds, reducing the risk of identity theft and fraud.
- Employee training: All My Empire Casino staff undergo regular training on data protection, information security, and confidentiality obligations.
Despite these robust data security measures, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your personal information, My Empire Casino will notify you and the relevant supervisory authority in accordance with applicable law.
10. Data Retention Periods
My Empire Casino retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Our standard data storage and retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identification data | 5 years after account closure | Legal and regulatory compliance (KYC/AML) |
| Financial transaction data | 7 years | Tax and anti-money laundering obligations |
| Gaming activity records | 5 years | Regulatory requirements and dispute resolution |
| Customer support communications | 3 years after last contact | Dispute resolution and service improvement |
| Marketing consent records | Duration of consent + 3 years | Proof of consent and compliance |
| Technical and log data | 12 months | Security monitoring and platform performance |
| Cookie and tracking data | Up to 24 months | Analytics and user experience improvement |
After the applicable retention period expires, your personal information will be securely deleted or anonymised in line with our data storage policies. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any identifiable individual.
11. Your Privacy Rights
As an Australian player, you are entitled to a comprehensive set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. My Empire Casino is committed to honouring these rights promptly and transparently. Where the GDPR applies to your situation, additional rights may also be available. Your privacy rights include:
11.1 Right of Access
You have the right to request a copy of the personal data that My Empire Casino holds about you. We will provide this information within a reasonable timeframe, free of charge in most cases. Requests can be submitted by emailing [email protected].
11.2 Right to Correction
If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. You may update basic account information directly through your player dashboard or contact our team to request more substantial corrections.
11.3 Right to Deletion
In certain circumstances, you have the right to request that My Empire Casino delete your personal data. We will comply with deletion requests unless we are required to retain the data by law (e.g., for AML or tax purposes) or where legitimate interests justify retention.
11.4 Right to Restriction of Processing
You may request that we limit the way in which we process your personal information, for example if you contest the accuracy of the data or object to a particular processing activity, while we investigate your concern.
11.5 Right to Data Portability
Where data processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another service provider.
11.6 Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where you believe your fundamental rights outweigh those interests. You also have an absolute right to object to the use of your data for direct marketing purposes.
11.7 Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time by contacting [email protected] or adjusting your account preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
11.8 Right to Lodge a Complaint
If you are not satisfied with how My Empire Casino has handled your personal data or responded to a privacy request, you have the right to lodge a complaint with the supervisory authority. In Australia, the relevant authority is:
- OAIC — Office of the Australian Information Commissioner
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact My Empire Casino directly before escalating a complaint to the OAIC, as we are committed to resolving all privacy rights concerns quickly and fairly.
12. Data Protection Officer
My Empire Casino has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with data protection legislation, responding to player enquiries, and reviewing our internal data processing practices. The DPO serves as the primary point of contact for all matters relating to My Empire Casino data protection and the exercise of your privacy rights.
You may contact our Data Protection Officer at any time:
- Email: [email protected]
- Response time: We aim to respond to all DPO enquiries within 30 calendar days. Complex requests may require additional time, in which case we will notify you promptly.
Our DPO is committed to reviewing all requests impartially, maintaining the highest standards of confidentiality, and ensuring that My Empire Casino continuously improves its information security and data protection practices.
13. Responsible Gambling and Data Protection
My Empire Casino takes responsible gambling extremely seriously and is committed to using player data in ways that actively support player welfare. As part of our responsible gambling programme, we may process specific categories of personal data — including self-declared gambling concerns and financial information — to administer the following player protection tools:
- Deposit, bet, and loss limits
- Session time limits and reminders
- Cooling-off periods (24 hours, 48 hours, 7 days, and 30 days)
- Self-exclusion options (6 months, 1 year, 5 years, or permanent)
All personal information processed in connection with responsible gambling tools is treated with absolute confidentiality and is used solely for the purpose of supporting the player concerned. We do not share this data with third parties except where required by law or with the explicit consent of the player.
14. Children's Privacy
My Empire Casino strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will immediately delete that data from our records and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so that we can take appropriate action.
15. Changes to This Privacy Policy
My Empire Casino reserves the right to update or amend this privacy policy at any time to reflect changes in our services, applicable law, or industry best practices. When we make material changes to this document, we will notify registered players by email or through a prominent notice on our website. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.
The most current version of the My Empire Casino privacy policy is always available on this page. Your continued use of our platform following any update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of our services and contact us to close your account.
This privacy policy was last updated on 3 August 2026. Previous versions are available upon request by contacting [email protected].
Elite Aussie Package 4000€ + 300 Free Spins
Activate Now16. Frequently Asked Questions — My Empire Casino Privacy Policy
What personal data does My Empire Casino collect?
My Empire Casino collects personal information including your full name, date of birth, contact details, financial data, gaming activity records, device information, and communication history. This data collection is necessary to create and manage your account, process transactions, verify your identity under KYC requirements, and comply with legal obligations. Full details of all categories of personal data we collect are set out in Section 2 of this privacy policy.
How does My Empire Casino protect my personal data?
My Empire Casino data security is built on 256-bit SSL encryption, advanced firewall systems, strict access controls, and secure data storage facilities. Our information security team conducts regular audits and penetration tests to identify and address vulnerabilities. Additionally, all staff are trained in data protection and confidentiality obligations. Our certified RNG and mandatory KYC process further contribute to the security and integrity of your account.
Does My Empire Casino share my data with third parties?
My Empire Casino does not sell your personal data. We share user data only with trusted third parties where strictly necessary — including payment providers, identity verification services, regulatory authorities, and IT infrastructure partners. All such parties are bound by data processing agreements that require them to protect your personal information to the same standard as My Empire Casino. We never share your data for commercial purposes without your explicit consent.
How do I exercise my privacy rights?
To exercise any of your privacy rights — including access, correction, deletion, restriction, portability, or objection — please contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days. If you believe your My Empire Casino privacy rights have not been upheld, you may escalate your complaint to the OAIC (Office of the Australian Information Commissioner).
What is the My Empire Casino cookie policy?
The My Empire Casino cookie policy governs how we use cookies and similar tracking technologies on our website. We deploy essential, analytical, functional, and marketing cookies. Essential cookies are required for the site to work and cannot be disabled, while other cookies can be managed through your browser settings or our on-site preference centre. For full details, please refer to Section 6 of this document.
How long does My Empire Casino keep my personal data?
My Empire Casino retains personal data in line with our data storage schedule, which is guided by legal, regulatory, and business requirements. Financial data is retained for 7 years, account data for 5 years after account closure, and technical log data for up to 12 months. Upon expiry of the applicable retention period, your data is securely deleted or anonymised in accordance with our data protection policies.
Can I withdraw my consent for data processing?
Yes. Where My Empire Casino data processing is based on your consent — for example, for marketing communications or non-essential cookies — you may withdraw that consent at any time without penalty. You can do so by contacting [email protected], updating your account communication preferences, or adjusting your cookie policy settings. Withdrawal of consent will not affect the lawfulness of any processing that occurred before you withdrew it.
Who is the supervisory authority for privacy complaints in Australia?
In Australia, the relevant supervisory authority for data protection complaints is the Office of the Australian Information Commissioner (OAIC). If you are dissatisfied with how My Empire Casino has handled your personal data, you can lodge a complaint at www.oaic.gov.au or by calling 1300 363 992. We always encourage players to contact us first, as we are committed to resolving all privacy rights concerns directly and without the need for formal escalation.