My Empire Casino Terms and Conditions

Welcome to My Empire Casino, your premier online gaming destination for Australian players. Before you create an account and start playing, it is essential that you read and fully understand the My Empire Casino terms and conditions outlined on this page. These general terms constitute the entire user agreement between you and My Empire Casino and govern every aspect of your use of the platform — from registration and deposits to bonuses, withdrawals, and responsible gaming. By accessing the site or creating a player account, you confirm that you have read, understood, and agreed to the full terms of service set out below. If you do not agree with any part of these casino rules, please refrain from using the platform. My Empire Casino reserves the right to update these T&Cs at any time, and continued use of the site after updates constitutes acceptance of the revised terms and conditions.

General Rules and Player Eligibility

The My Empire Casino general rules apply to all registered users of the platform. These site rules are binding from the moment you register an account and continue in full force for the entire duration of your membership. Understanding these general terms is crucial to ensuring a fair and enjoyable gaming experience for all players. My Empire Casino expects every player to read and comply with the My Empire Casino rules in full before engaging in any gaming activity.

Who Can Register at My Empire Casino

To create an account at My Empire Casino, you must satisfy the following eligibility criteria:

• You must be at least 18 years of age. My Empire Casino operates a strict minimum age policy and will not permit underage individuals to gamble on the platform under any circumstances.
• You must be a natural person and not registering on behalf of any business, corporation, or third party.
• You must not be a resident of any jurisdiction in which online gambling is prohibited by law. It is your responsibility to determine whether online gambling is legal in your country or region prior to registration.
• You must not be a current employee, contractor, or close associate of My Empire Casino or any of its partner companies or affiliated brands.
• You must not currently be self-excluded from any gambling platform or be registered on any national or international gambling exclusion list.

By completing the registration process, you confirm that all of the above criteria apply to you. My Empire Casino may require documentary proof of eligibility at any time and reserves the right to suspend or close accounts where eligibility cannot be satisfactorily verified.

Account Creation and Registration Terms

Under the My Empire Casino registration terms, every player is permitted to hold one account only. The creation of duplicate accounts — whether under the same name, email address, IP address, device, household, or payment method — is strictly prohibited and constitutes a material breach of these terms of use. If multiple accounts are detected, My Empire Casino reserves the right to void all winnings, forfeit any outstanding balances, and permanently close all associated accounts without prior notice.

When creating your account, you are required to provide accurate, complete, and up-to-date personal information, including your legal full name, date of birth, residential address, email address, and contact number. Providing false, misleading, or incomplete information is a direct violation of the My Empire Casino terms and conditions and may result in account suspension or closure without notice and without liability to My Empire Casino.

Your login credentials — username and password — are strictly confidential. You are fully responsible for maintaining the security of your account and must not share your login details with any other person. My Empire Casino will not be held liable for any losses arising from unauthorised account access resulting from a failure to adequately secure your credentials. We recommend using a strong, unique password and enabling any additional security features available within your account settings.

My Empire Casino Terms of Use – KYC and Identity Verification

In accordance with the My Empire Casino terms of use and applicable regulatory requirements, all players are subject to a Know Your Customer (KYC) identity verification process. KYC is mandatory before any withdrawal is processed and may also be triggered at any point during your gaming activity at My Empire Casino's discretion. This process is a cornerstone of the platform's commitment to security, fraud prevention, anti-money laundering compliance, and responsible gambling.

Documents Required for Verification

To complete the KYC process at My Empire Casino, you may be asked to provide one or more of the following documents:

• Proof of Identity: A valid government-issued photo ID such as a passport, driver's licence, or national identity card that clearly shows your full name, date of birth, and photograph.
• Proof of Address: A recent utility bill, bank statement, or official correspondence dated within the last three months, displaying your full name and current residential address.
• Proof of Payment Method: Documentation confirming ownership of the payment method used to make deposits, such as a bank statement, card image, or screenshot of your e-wallet account showing your name and the last four digits of the account or card number.
• Source of Funds: In some cases, particularly for high-volume depositors or large withdrawal requests, My Empire Casino may request evidence of the source of funds used for gambling activity, such as a payslip, tax return, or business income statement.

All documents submitted must be clear, legible, high-resolution, and unexpired. Submission of fraudulent, altered, or falsified documents is a criminal offence and will result in immediate and permanent account closure, forfeiture of all funds held in the account, and referral to the relevant law enforcement or regulatory authorities. My Empire Casino aims to complete the verification process within 24 to 72 business hours of receiving a complete set of valid documentation.

Deposits and Financial Terms

My Empire Casino supports a wide range of secure and convenient payment methods for Australian players. All financial transactions on the platform are governed by the My Empire Casino terms and conditions, including minimum deposit amounts, accepted currencies, and processing timeframes. The minimum deposit amount at My Empire Casino is A$20. Deposits via most payment methods are processed instantly or within a few minutes, allowing you to fund your account and begin playing without delay.

All deposits must be made from payment methods registered exclusively in your own name. Third-party deposits are not permitted under the casino policy at My Empire Casino and may result in account suspension, cancellation of pending withdrawals, and forfeiture of associated balances. My Empire Casino processes all transactions in Australian dollars (AUD) and does not impose fees on deposits, though your payment provider may apply their own transaction charges. My Empire Casino is not responsible for any fees levied by third-party payment providers.

Withdrawal Terms

The My Empire Casino withdrawal terms establish the rules, limits, and procedures governing how and when you can withdraw funds from your account. All withdrawal requests are subject to successful KYC verification, and My Empire Casino reserves the right to perform additional security checks prior to releasing funds. Failure to complete KYC verification will result in withdrawal requests being placed on hold until verification is satisfactorily completed.

The minimum withdrawal amount at My Empire Casino is A$30. Once approved, withdrawals are processed within 24 to 72 business hours. The actual time for funds to appear in your nominated account may vary depending on your chosen payment method and the policies of your financial institution.

Withdrawals will ordinarily be processed to the same payment method used for your most recent deposit, where technically possible. In cases where the original payment method cannot accept inbound transfers, My Empire Casino will offer a suitable alternative. VIP members may be eligible for enhanced withdrawal limits — contact the My Empire Casino support team for further information about VIP-level withdrawal terms.

My Empire Casino reserves the right to delay, withhold, or refuse a withdrawal request pending the outcome of security investigations, fraud checks, or verification procedures. Any winnings derived from bonus funds that have not yet satisfied the applicable wagering requirements will be deducted from the withdrawal amount. Winnings from prohibited play — including use of bots, VPNs, or exploitation of technical errors — will be automatically voided in accordance with these terms and conditions.

Bonus Terms and Wagering Requirements

All promotions, offers, and bonuses available at My Empire Casino are subject to specific bonus terms and My Empire Casino wagering requirements. By claiming any bonus or promotional offer on the platform, you agree to be fully bound by the My Empire Casino bonus terms as detailed below and on the relevant promotion page. These bonus terms are an integral part of the overall My Empire Casino terms and conditions and must be read in conjunction with the general terms set out throughout this page.

Welcome Bonus Terms

My Empire Casino offers Australian players a generous three-deposit welcome package worth up to A$500 + 100 free spins:

• 1st Deposit: 100% match bonus up to A$200 plus 50 free spins
• 2nd Deposit: 50% match bonus up to A$150 plus 30 free spins
• 3rd Deposit: 75% match bonus up to A$150 plus 20 free spins

All bonus amounts — including match bonuses and winnings generated from free spins — are subject to 35x wagering requirements. This means the total bonus amount must be wagered 35 times before any associated winnings can be withdrawn as real money. As a practical example: if you receive a A$200 welcome bonus on your first deposit, you must place bets totalling A$7,000 on eligible games before the bonus balance converts to withdrawable funds. The My Empire Casino wagering requirements must be met within the promotional validity period, after which any remaining bonus balance will expire and be removed from your account.

General Bonus Terms at My Empire Casino

The following My Empire Casino general rules apply to all bonuses and promotional offers unless explicitly stated otherwise on the individual promotion page:

• Each bonus or promotion may be claimed only once per player, per household, per IP address, and per payment method, unless stated otherwise.
• Bonuses are available to verified players only — you must complete KYC verification to be eligible for withdrawal of bonus-derived winnings.
• All bonuses carry an expiry period, typically between 7 and 30 days. Unused bonus funds and associated winnings will be forfeited upon expiry.
• Real money funds are used before bonus funds when placing bets. Bonus funds are ring-fenced within your account balance.
• The maximum stake permitted while playing with an active bonus is A$5 per spin or per hand. Exceeding this limit will render the bonus void and associated winnings forfeited.
• Not all games contribute equally to satisfying wagering requirements. Slots from eligible providers typically contribute 100%, while table games, live casino games, and certain specialty games may contribute at a reduced rate or not at all. Refer to the individual promotion page for game-specific contribution information.
• Bonuses may not be combined or stacked unless explicitly stated that multiple bonus offers may be claimed consecutively.
• My Empire Casino reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice to players.
• Bonus abuse — including but not limited to matched betting, arbitrage strategies, use of automated software, or coordinated exploitation of promotional offers — will result in forfeiture of all associated bonuses and winnings and may lead to permanent account closure.

Players who do not wish to claim or receive bonuses may opt out by contacting the My Empire Casino support team at [email protected]. These bonus terms exist to protect the fairness and long-term sustainability of My Empire Casino's promotional offerings for all eligible players.

Casino Rules and Fair Play Policy

The My Empire Casino rules governing gameplay are designed to ensure a transparent, fair, and secure experience for every registered player on the platform. These casino rules apply universally to all games available at My Empire Casino, which features a catalogue of over 4,000 titles from more than 50 world-leading software providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Whether you prefer online pokies, live dealer tables, or virtual sports, the same My Empire Casino rules apply across the entire gaming library.

Certified RNG and Fair Play

My Empire Casino is unequivocally committed to fair and provably random gaming outcomes. All non-live casino games on the platform utilise a Random Number Generator (RNG) that has been independently audited and certified by accredited third-party testing laboratories. This certification confirms that every spin of the reels, every hand of cards, and every roll of the dice is entirely random and free from any form of manipulation by My Empire Casino or any third party. Live dealer games are conducted by professionally trained croupiers using genuine physical equipment and are streamed in high definition in real time, providing complete transparency and an authentic casino atmosphere.

Players acknowledge and accept that all game outcomes are determined solely by chance. My Empire Casino makes no guarantee of any specific result, return-to-player percentage realisation within any given session, or minimum return on investment. All advertised Return to Player (RTP) figures are theoretical long-term averages and not a guarantee of individual results. Historical game outcomes have no influence over future results, and any apparent patterns or streaks are entirely coincidental.

Prohibited Conduct and Enforcement

The following behaviours are expressly prohibited under the My Empire Casino terms and conditions and will result in immediate account suspension, permanent closure, and forfeiture of all funds held in the account:

• Multiple accounts: Creating, operating, or benefiting from more than one player account is strictly and absolutely forbidden under the My Empire Casino registration terms.
• Use of bots or automated software: The deployment of any automated system, bot, script, macro, or third-party software to interact with the My Empire Casino platform in any capacity is prohibited.
• VPN or proxy usage: Accessing My Empire Casino through a Virtual Private Network (VPN), proxy server, Tor network, or any other technology designed to obscure your true location or identity is prohibited.
• Fraud and financial crime: Any attempt to engage in money laundering, payment card fraud, chargeback abuse, identity theft, or any other form of financial crime will result in immediate account closure and referral to the relevant law enforcement authorities.
• Collusion: Coordinating with other players, whether on the platform or externally, to gain an unfair advantage in any game — particularly live dealer games and poker — is strictly prohibited.
• Exploitation of software errors: Taking advantage of technical errors, glitches, bugs, or system malfunctions within the My Empire Casino platform or any of its games to generate winnings that would not otherwise be obtainable is prohibited. Winnings generated through such exploitation will be automatically voided.
• Abuse of staff or other players: Threatening, harassing, intimidating, or abusing My Empire Casino's customer support representatives or any other player on the platform is not tolerated under any circumstances.

My Empire Casino employs sophisticated real-time monitoring systems and fraud detection algorithms that operate continuously to identify, flag, and address prohibited conduct. Players found to be in breach of these site rules will have their accounts dealt with accordingly, and all relevant information may be shared with regulatory authorities, financial institutions, and other gaming operators as permitted by law.

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User Agreement and Responsible Gambling

As a fundamental component of the My Empire Casino user agreement, all registered players acknowledge and accept personal responsibility for gambling safely and within their individual financial means. My Empire Casino takes its duty of care to players extremely seriously and is committed to promoting responsible gambling through the provision of practical tools, educational resources, and access to professional support services.

Responsible Gambling Tools Available at My Empire Casino

My Empire Casino provides a comprehensive suite of responsible gambling controls that can be activated through your account settings or by contacting the customer support team at any time:

• Deposit Limits: Set a cap on the maximum amount you can deposit daily, weekly, or monthly to control your overall gambling expenditure.
• Bet Limits: Restrict the maximum wager you are permitted to place on any single bet or spin to manage your risk exposure.
• Loss Limits: Define a maximum loss threshold for a given daily, weekly, or monthly period. Once the limit is reached, you will be unable to place further bets until the period resets.
• Session Time Limits: Set a maximum duration for each individual gaming session. You will be notified when your session limit is approaching and automatically logged out when it expires.
• Cooling-Off Periods: Take a temporary break from gambling with cooling-off options of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account will be inaccessible for wagering purposes, and you will not receive any promotional communications.
• Self-Exclusion: Opt for a more extended break through My Empire Casino's self-exclusion programme, with periods available from 6 months, 1 year, and 5 years through to permanent exclusion. Self-exclusion is irreversible for its full stated duration and will result in immediate and complete account suspension. All promotional communications will cease during a self-exclusion period.

If you are experiencing difficulties managing your gambling behaviour, or if you believe your gambling may be causing harm to yourself or others, My Empire Casino strongly encourages you to seek assistance from specialised support services. Australian players can access free, confidential, and non-judgemental support through Gambling Help Online at www.gamblinghelponline.org.au or by calling the National Gambling Helpline on 1800 858 858, available 24 hours a day, seven days a week.

VIP Programme Terms

My Empire Casino operates a five-tier VIP loyalty programme open to all registered players. The programme tiers are Bronze, Silver, Gold, Platinum, and Diamond. Players progress through the tiers based on their cumulative wagering activity on the platform. VIP membership entitles players to enhanced benefits including cashback rewards ranging from 10% to 20%, personalised account management, exclusive promotions, faster withdrawal processing, and elevated withdrawal limits.

VIP status and associated rewards are subject to the full My Empire Casino terms and conditions and the specific VIP programme terms communicated to eligible members. My Empire Casino reserves the right to modify the structure, benefits, or eligibility criteria of the VIP programme at any time and to remove VIP status from players found to be in breach of the My Empire Casino rules or these general terms.

Privacy Policy and Data Protection

My Empire Casino is fully committed to protecting the personal data of all registered players in accordance with applicable data protection and privacy legislation. When you create an account, My Empire Casino collects personal information including your legal name, date of birth, residential address, email address, contact telephone number, and payment method details. This information is used for the purposes of account administration, transaction processing, KYC verification, regulatory compliance, fraud prevention, and direct communications relating to your account and promotional offers.

My Empire Casino protects all data transmitted between your device and the platform's servers using industry-standard 256-bit SSL/TLS encryption. This ensures that your personal and financial information cannot be intercepted or accessed by unauthorised parties during transmission. My Empire Casino does not sell, trade, rent, or otherwise share your personal data with unaffiliated third parties for their marketing or commercial purposes. Data may, however, be disclosed to affiliated companies, regulatory authorities, payment processors, and fraud prevention agencies where required by law, regulatory obligation, or where necessary to provide the services described in this terms of service agreement.

By accepting the My Empire Casino terms and conditions, you consent to the collection, storage, use, and processing of your personal data as described in our full Privacy Policy. You retain the right to request access to, correction of, or deletion of your personal data held by My Empire Casino at any time by submitting a formal data request to our support team at [email protected].

Limitation of Liability

To the fullest extent permitted under applicable law, My Empire Casino, its parent company, affiliates, subsidiaries, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or in connection with:

• Your access to, use of, or inability to use the My Empire Casino platform or any of its features.
• Any errors, interruptions, inaccuracies, or delays in the availability of the platform or any game offered on it.
• Any loss of data, profits, goodwill, anticipated savings, or winnings resulting from your use of the platform.
• Any acts, omissions, or errors of third-party service providers, including payment processors, game software providers, and technical infrastructure partners.
• Any unauthorised access to or use of your account as a result of your failure to maintain the confidentiality and security of your login credentials.
• Any technical failure, system outage, server downtime, or connectivity issue beyond My Empire Casino's reasonable control.

My Empire Casino makes no representations or warranties — whether express, implied, statutory, or otherwise — regarding the uninterrupted availability, accuracy, reliability, suitability, or completeness of the platform or its content. The My Empire Casino platform and all services are provided strictly on an "as is" and "as available" basis.

Account Closure and Changes to Terms

You may choose to close your My Empire Casino account at any time by contacting the customer support team via live chat or by emailing [email protected]. Upon closure, any outstanding verified real money balance will be refunded to your nominated and verified payment method, subject to the completion of all applicable withdrawal checks and identification procedures. Any bonus balances or wagering-requirement-related restrictions remaining at the time of account closure will result in the forfeiture of those funds.

My Empire Casino reserves the right to modify, update, amend, or wholly replace these general terms and T&Cs at any time and without prior notice. In cases where changes are considered material or significant, My Empire Casino will make reasonable efforts to notify registered players via email or through a notice displayed prominently on the platform. It remains your responsibility to review these terms and conditions periodically to ensure you remain fully informed of any revisions. Continued use of the My Empire Casino platform following notification of changes to the terms of use constitutes your express acceptance of the updated agreement.

Governing Law and Jurisdiction

My Empire Casino is operated by a company duly registered in Curaçao and licensed by the Government of Curaçao under the applicable online gaming regulatory framework. The My Empire Casino terms and conditions, including all associated casino policy provisions and the My Empire Casino user agreement, are governed by and interpreted in accordance with the laws of Curaçao. By creating an account and accepting these terms of service, you submit to the jurisdiction of the courts of Curaçao for the resolution of any disputes that cannot be resolved through the internal complaints process.

Dispute Resolution

My Empire Casino is committed to resolving player disputes fairly, transparently, and as expeditiously as possible. If you have a complaint or dispute relating to any aspect of the platform — including transactions, game outcomes, bonus application, or customer service — you should contact the support team in the first instance at [email protected] or via the 24/7 live chat facility. My Empire Casino will acknowledge all formal complaints within 24 hours of receipt and will endeavour to reach a resolution within 14 business days.

Where a satisfactory resolution cannot be achieved through the internal complaints process, players may escalate the matter to an independent dispute resolution service as approved by the Curaçao licensing authority. All disputes must be raised with My Empire Casino within six months of the event giving rise to the complaint. Disputes submitted after this period will not be accepted or considered. My Empire Casino's final decision following the conclusion of the internal review process is binding, subject to any statutory rights of appeal available under the applicable licensing and regulatory framework.

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Contact My Empire Casino

If you have any questions, concerns, or feedback regarding the My Empire Casino terms and conditions, the My Empire Casino rules, or any other aspect of the platform, the My Empire Casino customer support team is available around the clock to assist you promptly and professionally.

• Live Chat: Available 24 hours a day, 7 days a week directly through the My Empire Casino website. Simply click the live chat icon to connect with a support representative instantly.
• Email: [email protected] — all email enquiries are answered within 12 hours.

Our knowledgeable support team can assist with account-related enquiries, technical issues, payment and withdrawal queries, bonus claims, responsible gambling tools, and any concerns related to these terms of service. My Empire Casino is dedicated to providing every player with a transparent, secure, and enjoyable gaming experience supported by clear and fair casino rules.